Shipping Policy

When you buy from Main Squeeze, you never have to worry about your information being shared with websites, agencies, or undesirable companies. We keep your personal information just that – personal. Following a purchase from Main Squeeze, your personal information is used to ship your item to the location you specified. The only other thing we use your personal information for is to authorize payment.

We care about our consumers’ discretion, and we are committed to protecting your privacy. It's important to us that our customers’ sensitive information is kept private and protected. We NEVER share our customers' personal information with anyone. Your privacy is guaranteed.

We only use cookies as needed for social media, re-targeting, targeting, analytics, and for functional use. Keep in mind that you can always remove or disable cookies. For additional information regarding cookie management, we encourage you to look into this on your Safari, Chrome, Firefox, and Internet Explorer browsers.

Yes! You don't have to worry about your online information when you purchase products from Main Squeeze. We care about our consumers and understand that they treasure their privacy. That's why we use Secure Sockets Layer (SSL) software to protect the security of any and all online transactions. What is SSL? It is the industry standard for providing the most reliable protection of consumer information. SSL establishes links securely between networked computers.

A little history on SSL: back in 1994, SSL was first introduced to the public by Netscape. Various TCP protocols and web browsers needed it for transport security due to growing Internet usage. With SSL, all of your personal information is encrypted – and therefore unreadable – as it travels over the Internet. This includes your credit card number, name, and address.

Furthermore, we only use your personal online information for two purposes: 1) to ship the items you purchased to your location and 2) for payment authorization. Please see our Privacy Policy to review our commitment to customer discretion.

When you make a purchase from Main Squeeze, your order statement will show "MS Fulfillment Center" under the Shipping Label once the product you ordered is delivered.

Excluding holidays and weekends, shipping is estimated to take between 4 to 8 business days. Orders from Main Squeeze do not ship out on holidays or on Saturdays and Sundays.

We can often ship products the same day if you place your order Monday through Friday before 10 AM Eastern Standard Time. Otherwise, your order will likely be shipped the next day.

Unfortunately, we are unable to provide overnight shipping and delivery services at this point in time.

For orders over $100, shipping is free. The exact cost of shipping products under $100 will be calculated upon checkout.

Yes! We’ll send you a link with your order tracking details in a confirmation email as soon as your order ships.

No indication of the inside contents will be visible on your shipment. Orders are shipped in a box or bag with a generic, discrete appearance. We understand how important privacy is to our consumers. We want every step of your shopping experience to be enjoyable, so your privacy is insured through our policies and commitment.

When you purchase a product or products from Main Squeeze, you will receive an email confirmation of your purchase and a shipping confirmation when your product has been sent out for delivery. A link with your order tracking details will be sent through a confirmation email which will be sent to you once your order ships.

We understand how important privacy is to our consumers. Orders are shipped in a box or bag with a generic, discrete appearance. No indication of the inside contents will be visible on your shipment. We want every step of your shopping experience to be enjoyable. Rest assured, your privacy will stay protected every step of the way.

Main Squeeze does not offer returns. We encourage all of our consumers to review their orders carefully before making their final purchase. Compare all products and options to make sure that what you're purchasing is, indeed, the product that suits you best. The reason we stress this is because we do not accept returns after an order is purchased. If you receive a damaged or broken product, you may submit a warranty claim within the first 90 days of delivery with proof of purchase.

In addition to proof of purchase or receipt, the broken or damaged item you are returning must be in its original packaging with all tags attached. It must be unused and in the original condition in which you received it.

Please inspect your order immediately upon receiving it. This will help us remedy the situation if the item is damaged, defective, or incorrect. Contact us right away so we can evaluate the issue and advise you accordingly.

If your tracking number isn’t working, it could be due to the fact that the order was classified as "shipped" by our company but the transport service has not yet scanned it as "received.” Additionally, the label may have been created, but if the courier has not yet picked up the package, your tracking number may not be active yet.

If you’re having trouble with your tracking number, first verify that the number you entered is correct. Also make sure to wait at least 24 hours between the time you place the order and checking the tracking number. If you are still having difficulties, please feel free to contact us directly.

You do not have to be home for us to complete the delivery of your order.

Please make sure that you provide us with all of the correct shipping information when you place an order from Main Squeeze. Once you have placed an order, you cannot change the shipping address.

Unfortunately, we cannot change or cancel orders once they have been placed. Main Squeeze makes every effort to expedite orders to get them to our customers ASAP. The only way to refund or exchange an item is if it arrives broken or faulty. In that case, you can submit a warranty claim within the first 90 days of delivery with proof of purchase.

Our products are warrantied up to 90 days from delivery with proof of purchase. Additional information about warranties is available on our main site docjohnson.com.